Customer Expert (Spanish Speaker)

We are hiring a Customer Expert (Spanish Speaker) for our growing team in Bali!

If you have strong or fluent Spanish and English communication skills and a passion for helping customers, we’d love to meet you!

Responsibilities

Provide timely support to customers through digital communication channels (including voice).Assist customers with basic technical issues using provided scripts and guidelines.Identify and escalate priority issues through the proper channels.Achieve all key performance indicators set by the company and client.Collaborate with the team to improve processes and overall customer experience.Qualifications

Minimum D3 or Bachelor’s degree from any major, fresh graduates are welcome!Willing to work in shifting schedule, including weekends, public holidays, and permanent night shift.Fast learner and able to work across multiple communication channels (email, chat, voice).Strong or fluent Spanish communication skills (written & verbal) — will be tested.Intermediate level of English is still acceptable.Preferably able to type at least 50 WPM.Willing to work fully onsite and relocate to Bali, Indonesia!Benefits

Competitive salary packageRelocation benefitsInternational work exposureSupportive and multicultural teamTraining and career development opportunities